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KI-Bot "Florian"
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At the state fire service competition in Schwechat, DigitalArk made a strong digital statement: With the AI bot "Florian," we developed an intelligent, 24/7 available solution that took visitor service to a whole new level – fast, reliable, and efficient.
Our customers
AFKDO Schwechat
Year
2025
category
AI bot
type of work
AI bot
Development &
integration
Major events like the State Fire Service Competition bring thousands of visitors with a multitude of questions—from schedules to parking options to campsite regulations. The challenge: managing this flood of information in real time without additional staff. The goal was to create a central, digital information interface that provides reliable communication around the clock.
With "Florian," our specially developed AI bot, we implemented a flexible and intuitive solution directly on the official event website. The bot was specifically trained for the event, continuously monitored, and professionally supported throughout the entire competition. Over 10,000 visitors were provided with fast, precise answers and helpful information on all relevant topics within seconds – efficient, user-friendly, and noticeably lessening the workload for the on-site organizing team.
AI, Design & Technology
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Custom AI chatbot: Development of a conversational solution with natural language processing.
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Seamless web integration: “Florian” was embedded directly into the existing event website – without any additional technical effort for the organizer.
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Content training & maintenance: The bot was specifically prepared for event-related questions – from application times to accommodation.
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Monitoring & Live Operation: Real-time monitoring ensured reliable performance throughout the entire event.
